How can we help?
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Happiest Baby App
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Getting Started With SNOO
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Purchase and Return Questions
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Accessories and Other Products
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Sleep Support
Happiest Baby App
Premium Subscription
- Why is the 2-week trial for the subscription no longer available?
- How do I purchase a Premium Subscription to the App?
- If I upgrade to the Premium Subscription, will I be able to view all historical SNOO data?
- What happens to my Premium Subscription if the payment is declined at the time of renewal?
- Do I need to use the same email for my Happiest Baby App account as I did for my SNOO order?
- Is there a minimum commitment for the Premium Subscription to the Happiest Baby App?
Tracker
- How do I track pumping sessions with the Happiest Baby App?
- How do I edit a pumping session?
- How can I zoom in on my Log for more details?
- How do I edit a feeding?
- How do I edit a nappy change?
- How do I edit a sleep session?
Troubleshooting
- Is the SNOO App being discontinued?
- How can I delete my Happiest Baby Account?
- Can I disable SNOO's Wi-Fi®?
- How do I reboot my SNOO?
- My Wi-Fi® password isn’t being accepted in the pairing process. What should I do?
- I misspelled my email address in the App. How can I fix it?
SNOO Features
- What is SNOO’s Car Ride Mode?
- How can I use the Happiest Baby App with twins or multiples?
- Can I control SNOO from my Apple Watch?
- SNOO is too sensitive or not sensitive enough to my baby's cries. Is there a setting in the App that can help?
- What is the Weaning Feature and when should I use it?
- How do I enable the Weaning feature?
How to Set up Mobile App?
- Can I pair multiple SNOOs to a single account?
- How do I set up my account and baby’s profile in the Happiest Baby App?
- How do I navigate through the Happiest Baby App?
- What does the Happiest Baby App do?
- Can SNOO or SNOObie sync with multiple mobile devices?
- Can I set up my device with Bluetooth?
Getting Started With SNOO
All About SNOO
- Can I use SNOO with my newborn?
- Can I use SNOO if my baby spits up a lot?
- How can I clean my SNOO?
- User Guide
- How do you store SNOO when not in use?
- Can I use SNOO without wireless connection?
Setting Up and Using SNOO
- Why is my SNOO activity button flashing white?
- Can I turn off SNOO's white noise?
- Can I use SNOO without the legs?
- Should the SNOO mattress pad always be used with a fitted sheet?
- Do I have to use the mattress provided with SNOO?
- Why does my SNOO "timeout" after Level 4?
Purchase and Return Questions
Order & Shipping Information
- Can orders be shipped to an APO/FPO addresses?
- Do you offer delayed shipping, and how does it work?
- Can I order by telephone?
- What are the standard shipping time frames?
- How can I track my order?
- How much are the delivery costs?
Returns, Exchanges, & Warranty
Accessories and Other Products
SNOObie
- Why does SNOObie’s volume automatically lower when taken off the charging dock?
- SNOObie User Guide
- Is SNOObie controlled by Bluetooth or Wi-Fi®?
- Is SNOObie responsive?
- How do I set an end time for my SNOObie routine?
- How do I charge SNOObie?
Sky Mobile
- Can I use the mobile with Shoo Mosquito Net?
- What is the mobile made of?
- Will the mobile prevent my baby from sleeping?
- How do I remove the mobile from SNOO?
- How do I clean the mobile?
- How do I detach the mobile to hang on the ceiling?
SNOO Bear
SNOO Accessories
- What are the best temperatures for SNOO Comforter Sack?
- How does SNOO Comforter Sack differ from the original SNOO Sack?
- Does the SNOO Sack come in different colours?
- Setting up Shoo
- Can I use another brand’s fitted sheet in SNOO?
- Does the SNOO Sack come in different sizes?
Sleepea
- What are the best temperatures for Sleepea Comforter Swaddle?
- How does Sleepea Comforter Swaddle differ from the original Sleepea?
- Does Sleepea come in different colours?
- How do I use the Sleepea?
- What sizes does Sleepea come in?
- What are the Sleepea swaddles made from?
Books, DVDs, Streaming, and Gift Cards
- Can I check out as a guest?
- What videos are available to stream?
- Can I share my streaming video or MP3 download?
- What if I did not receive the link to my streaming video?
- Can I get a refund on the streaming video I purchased?
- Can I change my email address for my streaming video?
Support
Sleep Support
Starting Out in SNOO
- Top Tips for Great Sleep in SNOO!
- Tips for Babies 8 Weeks and Older
- Should my baby always sleep in SNOO, or just at night?
- What if my baby will not soothe or fall asleep in the SNOO?
- How long should I wait for SNOO to "do its thing" before intervening when my baby is crying?
- Should my baby be asleep or awake when I put them in SNOO?
Feeding Help
- How often should I feed my new-born baby?
- What if my baby does not take a dummy?
- Is bed-sharing safe for a breastfeeding baby?
- Should I swaddle before or after breastfeeding?
- My baby is constantly awaking to feed. How can I prevent this?
- Myth or Fact? Breastfed Babies Should Be Fed Every 2 Hours…All Night Long
Maintaining Great Sleep
- How can I make my baby be happier and sleep longer in SNOO?
- What is the 3-month sleep regression?
- Why is my baby awaking every couple of hours in SNOO?
- Is too much sleep for a baby ever a concern?
- How can I aid my baby's sleep in SNOO?
- If I travel without my SNOO, will my baby’s sleep stay good…or fall apart?
