SNOO is too sensitive or not sensitive enough to my baby's cries. Is there a setting in the app that can help?

The SNOO App is no longer available on the Google Play Store, and it will be removed from the Apple App Store on January 10, 2024. For an improved user experience, download the Happiest Baby App on iOS or Android.

Yes! You can reduce or increase the sensitivity if SNOO is reacting too fast or too-slow to mild fussing, even snorts or sneeze sounds. To modify...

1. Head over to the Setting icon at the bottom of your screen
2. Under the Preferences category, click on Responsiveness to start modifying
3. You have the following choices:

• Very Low Responsiveness
• Low Responsiveness
• Normal (factory setting)
• High Responsiveness
• Very High Responsiveness

If you find that SNOO is not responding fast enough to your baby’s cries and you have already increased the responsiveness, we recommend increasing the baseline level of SNOO. Increasing the baseline can help soothe your baby during light sleep cycles, this is often when they begin to fuss and grunt.

We are sorry to hear you are having trouble with your SNOO, and we’d love to help! This Product support questionnaire can guide you to troubleshooting steps based on the issue you are experiencing.

For all other questions, please click on submit a request for your request to be forwarded to our Customer Care team!